Privacy Policy

1. Scope of this policy

This policy applies to the public Sheridan Health website. It describes website-related information, communications initiated through website contact links, browser preferences and third-party services linked or embedded on the site.

Clinical records and personal health information may be subject to separate clinic privacy practices and applicable Ontario law. Contact the clinic for information about its clinical privacy practices or to identify the appropriate privacy contact.

2. About Sheridan Health

Sheridan Health is a family medicine clinic located in Mississauga, Ontario.

3. Information you choose to provide

You may choose to contact Sheridan Health by telephone or email using information displayed on this website. Information you voluntarily include in a communication may include your name, contact details and message content.

Provide only the information necessary for your enquiry. This website does not include a patient intake, booking or medical-information form.

4. Technical and website information

The website host or web server may process technical information needed to deliver, secure and maintain the website. This may include an internet protocol address, browser and device details, requested pages, referring page, and the date and time of a request.

This information may be used for website operation, security, troubleshooting and performance monitoring. The exact server logs and retention settings depend on the clinic’s hosting configuration.

5. Cookies and local storage

The website uses the browser’s local storage to remember a visitor’s light or dark theme preference. This preference is stored on the visitor’s device and is not used to identify the visitor.

The current website does not intentionally include advertising cookies or analytics scripts. If analytics or additional services are introduced, this policy should be updated before deployment.

6. Email communication

Standard email may not be a secure method for communicating sensitive or personal health information. Do not send health card numbers, detailed medical information or urgent requests through regular email unless the clinic has provided specific instructions and an appropriate method.

Sending an email does not guarantee an immediate response or create an appointment.

7. Third-party services and links

The website includes links to and an embedded map from Google Maps. Third-party services operate under their own terms and privacy practices. Sheridan Health does not control how an external service handles information after a visitor chooses to use it.

8. Security

Reasonable administrative and technical safeguards should be used to protect the website and information under the clinic’s control. No internet transmission, email message or storage system can be guaranteed to be completely secure.

9. Privacy enquiries and health-information rights

Ontario’s Personal Health Information Protection Act, 2004 establishes rules concerning personal health information and provides rights that can include access to and correction of health records, subject to the law.

For a request concerning clinical records, a correction, a privacy concern or the clinic’s information practices, contact Sheridan Health by telephone at 905-403-9595 to obtain the appropriate process and privacy contact.

Information about health privacy rights is available from the Information and Privacy Commissioner of Ontario.

10. Children’s privacy

The website provides general clinic and contact information. It is not designed to knowingly collect information from children through online forms.

11. Changes to this policy

Sheridan Health may update this page when website features, service providers or privacy practices change. The revision date displayed at the top of this page indicates when this version was last updated.

12. Contact Sheridan Health

For questions about this website privacy policy, contact Sheridan Health: